No matter what you call them, any changes to a previously reported pay run are called a “Fix”. Follow the most appropriate instructions below for your particular situation/s.

One or more Payees have been physically paid the correct amount; however, what was reported is incorrect.

Example: Sick and Carer's Leave was selected instead of Long Service Leave

This issue is typically resolved as part of the next Regular Pay Run, however, it can be resolved as part of an Out of Cycle or Missed Pay Run.

For assistance in resolving this scenario, please refer to Correct an STP Reported Amount (incorrect pay type chosen, no additional payment required)

One or more Payees have been Underpaid

Example 1: John Smith's Time Card was processed incorrectly and 3 hours of overtime was not included in the Pay Run.

Example 2: Lilly Jones changed roles 12 weeks ago which included a pay rise from $16.87 to $17.63 per hour, however, the Payroll was not updated.

This issue is typically resolved as an Out Of Cycle Pay Run, however, it can be resolved as part of the next Regular Pay Run. 

For assistance in resolving this scenario, please refer to Correct an Underpayment.

One or more Payees have been Overpaid

Example 1: Anna Brooke's Time Card was completed incorrectly and 8 hours of overtime was included in the Pay Run, instead of 6.

Example 2: Max Saint changed roles 4 weeks ago which included a pay reduction from $17.63 to $16.87 per hour, however, the Payroll was not updated.

Depending on the amount that was overpaid, the repayment is typically deducted from one or more Regular Pay Runs OR the payee may agree to return the funds.

For assistance in resolving this scenario, please refer to Correct an Overpayment.

One or more Payees have not paid, despite working this pay period

Example 1: Sally Smith's Time Card was incorrectly completed and due to time restraints, she was not included in the Pay Run.

Example 2: Tom Jones was not added into the Payroll and therefore was not included in the Pay Run.

The payment must be processed as soon as possible,

For assistance in resolving this scenario, please refer to Process an Out Of Cycle Pay Run for one or more Payees who have not paid, despite working in the pay period

One or more Payees have been paid despite not working this pay period

Example: John Smith was paid instead of John Smithe

If you have noted the issue BEFORE the Payee has been physically paid, please refer to either.

1. Process an Out of Cycle Pay Run for one or more Payees, who have been incorrectly included in a Pay Run but have not been physically paid.
2. Process a Missed Pay Run for one or more Payees who have been incorrectly included in a Pay Run but have not been physically paid.

If you have noted the issue AFTER the Payee has been physically paid, please refer to Correct an Overpayment.

One or more Payees have been physically paid the correct amount, however, it was never reported to the ATO

The ATO requires this type of correction to be processed as a Missed Pay Run.

For assistance in resolving this scenario, please refer to Process a Missed Pay Run for one or more Payees have been physically paid the correct amount, however, it was never reported to the ATO