No matter what you call them, any changes to a previously reported pay run are called a “Fix”. Follow the most appropriate instructions below for your particular situation/s.

 

Scenario 1 - A Payee has been paid correctly, but the Year To Date Balances or Pay Types used were incorrect.

Example 1: Sick & Carer's Leave was chosen instead of Annual Leave and neither Leave Loading (OTE) or Leave Loading are not applicable.

Example 2: Ordinary Time was chosen instead of Annual Leave and neither Leave Loading (OTE) or Leave Loading are not applicable

Example 3: Employer SG (Superannuation Guarantee) was not accruing due to incorrect set up in either a Pay Type or he Payee Master File.

Example 4: Leave Loading was chosen instead of Leave Loading (OTE) or visa versa.

Example 5: Salary Sacrifice (to other benefit, OTE) or Salary Sacrifice (to other benefit) was chosen instead of Salary Sacrifice (to Super Fund, OTE).

This issue can be resolved as part of you next Regular Pay Run, an Out of Cycle or Missed Pay Run.

Please refer to Correct an STP Reported Amount.

 

 

Scenario 2 - A Payee has been paid correctly, but the Pay Run Dates were incorrect.

Example - The Period Start, End or Payment Date were incorrect.

If you need to correct the amount within;

1. A previous period (e.g., a correction needs to be processed for March but we are currently in May);
   1. Commence a New Missed Pay Run.
   2. Select the required Payees for the Pay Run.
   3. Process a negative Payment the Payees Pay.
2. In the current or a future period (e.g., a correction needs to be processed for May and we are currently in May);
   1. Include this correction in your next Regular Pay Run OR Commence a new Out Of Cycle Pay Run.
   2. Select the required Payees for the Pay Run.
   3. Process a negative Payment the Payees Pay.

Once the above is completed, the Pay Runs can then be processed using the correct dates.

1. Either Commence a new Out Of Cycle Pay Run OR Commence a New Missed Pay Run.
2. Select the required Payees for the Pay Run.
3. Process the required Payee's Pay.

 

Scenario 3 - A Payee has been underpaid.

Example 1: John Smith's Time Card was processed incorrectly and 3 hours of overtime was not included in the Pay Run.

Example 2: Lilly Jones changed roles 12 weeks ago which included a pay rise from $16.87 to $17.63 per hour, however, the Payroll was not updated.

This issue is typically resolved as an Out Of Cycle Pay Run, however, it can be resolved as part of the next Regular Pay Run. 

Please refer to Correct an Underpayment.

 

Scenario 4 - A Payee has been Overpaid.

Example 1: Anna Brooke's Time Card was completed incorrectly and 8 hours of overtime was included in the Pay Run, instead of 6.

Example 2: Max Saint changed roles 4 weeks ago which included a pay reduction from $17.63 to $16.87 per hour, however, the Payroll was not updated.

Depending on the amount that was overpaid, the repayment is typically deducted from one or more Regular Pay Runs OR the payee may agree to return the funds.

Please refer to Correct an Overpayment.

 

Scenario 5 - A Payee has been missed (not paid) despite working this pay period.

Example 1: Sally Smith's Time Card was incorrectly completed and due to time restraints, she was not included in the Pay Run.

Example 2: Tom Jones was not added into the Payroll and therefore was not included in the Pay Run.

The payment must be processed as soon as possible;

1. Commence a new Out Of Cycle Pay Run.
2. Select the required Payees for the Pay Run.
3. Process the required Payee's Pay.

 

Scenario 6 - A Payee has been paid despite not working this pay period.

Example: John Smith was paid instead of John Smithe.

If the Payee has NOT been physically paid, and you need to correct the amount within;

1. A previous period (e.g., a correction needs to be processed for March but we are currently in May);
   1. Commence a New Missed Pay Run.
   2. Select the required Payees for the Pay Run.
   3. Correct an incorrect Payment in the Payees Pay.
2. In the current or a future period (e.g., a correction needs to be processed for May and we are currently in May);
   1. Include this correction in your next Regular Pay Run OR Commence a new Out Of Cycle Pay Run.
   2. Select the required Payees for the Pay Run.
   3. Correct an incorrect Payment in the Payees Pay.

If the Payee has been physically paid, please refer to Correct an Overpayment.

 

Scenario 7 - A Payee has been physically paid the correct amount. However, the Pay Run has not been reported to the ATO.

If the Pay Run Pay Day is in the past, the ATO requires this type of correction to be processed as a Missed Pay Run. 

If the Pay Run Pay Day is in the current or a future period, the correction must be processed in an Out Of Cycle Pay Run.

If the Pay Run has been entered but not yet STP Reported; 

1. Change the Pay Run Type to Missed.
2. Post the Pay Run and Notify the ATO.

If the Pay Run has not been entered;

1. Either Commence a new Out Of Cycle Pay Run OR Commence a New Missed Pay Run.
2. Select the required Payees for the Pay Run.
3. Process the required Payee's Pay.